Pilesgrove Pups Reviews

(Translated by Google) They were very responsible and kind, even after the puppy was home they called to check on him and helped me with all my worries. If you're going to buy a puppy, I highly recommend Pilesgrove. (Original) Ellos fueron muy responsables y amables incluso cuando el perrito estava ya en casa ellos llamavan para ver como estava y me ayudaron con todas las In quietude que tenia . Si van a comprar un cachorrito se los recomiendo pilesgrove.

Helped us find our perfect little girl. They were helpful every step of the way. 10/10 answered all of our silly questions and made sure we had all the tools needed to succeed.

Very good experience and great communication. I had called multiple times and they answered all my questions and also followed up the next day after pick up.

Pilesgrove Pups has been a great partner in securing our newest family member. Quick response to all the questions we had and professional delivery. I would highly recommend Pilesgrove Pups to anyone looking for an addition to their family.

My Tail-Wagging Experience with Pilesgrove Pups (Almost Perfect!) Bringing home a new puppy is a whirlwind of excitement, and thankfully, my experience with Pilesgrove Pups made it a joyful one! From the moment I first contacted them, their professionalism and genuine love for their dogs impressed me. The Good: Knowledgeable and caring staff: Every interaction I had, from initial inquiries to picking up our pup, was met with patience, expertise, and genuine care. They answered all my questions thoroughly and took the time to understand what I was looking for in a furry friend. Healthy and happy puppies: Our little ball of fur was clearly well-socialized, healthy, and full of playful energy. The pickup point was a house, with a great owner, who took care of the fur babies until their new parents arrived. Pilesgrove Pups clearly prioritize the well-being of their animals, and it shows. Smooth reservation process: The paperwork was straightforward, and the staff walked me through every step, ensuring I had all the information and supplies I needed to welcome our new family member seamlessly. Follow up: Even after bringing our pup home, Pilesgrove continued to check in on us with periodic texts to see how our new family member was adjusting and if we had questions. This ongoing support truly showed their commitment to the well-being of their animals and solidified my positive impression of them. 10 Year Warranty: Knowing they offer ongoing support and resources for new pet parents brings huge peace of mind. It feels like they’re truly invested in the long-term happiness of both the puppies and their new families. The Almost-But-Not-Quite: While Pilesgrove offers valuable resources like discounts for Fetch pet insurance and DoctorPup online pet care, the website and initial communication could be clearer about their necessity and timing. My initial impression was that both were mandatory before receiving the puppy, which caused some unnecessary stress. We later discovered that we only needed to start the insurance coverage when we pick up the puppy. And DoctorPup was completely unnecessary. A simple clarification on the website and in initial emails would be beneficial for future reserveers. Rating: 4.5 out of 5 paws (would be 5 paws without the insurance confusion!)

Found my puppy online, then reserved and picked up! Puppy and pictures were exactly as described on the website. Smooth pickup process. Would give 6 stars if possible.

I have to we were thrilled!! Friendly and so supportive with everything!! We are very thankful

An amazing experience reserving a puppy! The team at Pilesgrove pups was very responsive and assisted with the entire process from initial questions to final reservation and giving the pup the best care. They have been nothing but kind and responsive and you can tell they really enjoy and care about what they do. I would highly recommend them to anyone looking to reserve a new family member.

Very good experience overall. Great communication, everything went smoothly. He is doing great! I can highly recommend this place if you are looking for a puppy!