THE PROCESS
How It Works
From that First “AWWW” to the Day your Puppy Comes Home
Choosing a puppy is a big moment. We make it warm, clear, and carefully guided, so you’re never wondering what happens next. Here’s every step of the Pilesgrove Pups journey, from trusted family breeders to the tail wags with you.
Raised with Care
Nose-to-Tail Vet Exams
After-Arrival Support
10-Year Health Guarantee
SIX STEPS
From Search to Snuggles
Every step is designed to keep families informed and reduce uncertainty, so you always know what comes next.
01
Find Your Puppy
Start by browsing our available puppies. Each profile includes photos, videos, parent details, expected size range, breed details, home ready date, health records, socialization program, and a clear price.
Individual Puppy Photos and Videos
Parent records, including photos, specs, health & OFA certificates
Chat with our Puppy Specialist to narrow it down
How to know if the puppy is still available?
If you see a puppy listed on our website, they're available for reservation. Once reserved, that puppy is removed from our site immediately to ensure accuracy.
02
Reserve with Confidence
When you’ve found “the one,” tap Reserve on their profile. We’ll walk you through a simple checkout: pickup or delivery by zip code, payment in full or a deposit, pet insurance, recommended accessory options, and a short contact form.
Choose between a deposit or full payment at checkout
Enter contact and delivery preference information in one flow
Receive instant email confirmation with your reservation summary
No Hidden Fees.
Every cost is shown clearly before you checkout.
03
Vet-Checked, Nose-to-Tail
Every Pilesgrove Pups puppy sees a licensed veterinarian. We prepare veterinary records, microchip info, care instructions, and helpful transition items so your puppy’s first days are organized.
Full vaccination history with dates & products used
Deworming records and treatment schedule
Optional Pre-Screen Puppy Blood Evaluation for organ function
04
Wait for their Home Ready Moment
There’s a reason we wait until puppies are at least 8 weeks old. These weeks are when they learn to socialize with littermates, build strong immune systems, and pick up important behaviors from mom.
Socialize with littermates. Confidence and play.
Build strong immunity and healthy eating habits.
Learn from mom. Behaviors only she can teach.
Video or Photo Update.
We can send you a video or photo update during this stretch.
05
In-Person Pickup or Safe Delivery
Pick up your puppy in person at our location, or let Storks Delivery Service bring them to you. Every delivery is planned around the puppy’s comfort and safety first.
In-Person Pickup: Visit us at our location. A scheduled, calm handoff in our welcoming facility, the full experience.
Pro-Stop Ground Deliveries: A trained member of the Storks team personally drives your puppy to you in a climate-controlled vehicle.
Airport Deliveries, including Nanny flight options. Your puppy flies in comfort via a trusted commercial airline. Storks will coordinate the route and email you flight details.
06
Welcome Home & Ongoing Support
Every puppy arrives with a complete medical file, microchip info, a printed care schedule, and a little care package along with any additional accessories. The relationship doesn't end at pickup. Pilesgrove Pups stays involved through after-care resources, a dedicated team, and a guarantee program that lasts 10 Year.
All documents formatted for your vet to pick up seamlessly
Enroll in required major medical pet insurance to activate guarantee coverage
Access Doctor Pup's online library for feeding, training, and first-week questions
Your First Vet Visit
Schedule it within the first few days home. It’s a simple requirement that keeps your 10-Year Guarantee active.
PICKUP OR DELIVERY
Choose the Arrival Option
After reservation, we will either setup an appointment to pickup your puppy or the Storks travel team coordinates the safest and most convenient route for your puppy's arrival.
or
Apply
Select Pickup/Delivery Method (scroll -->>)
Select Preferred Pickup Point (scroll -->>)
Travel Care Guide
Whether you're driving or flying, confirmations include a complete travel care guide, what to prepare, what to bring, and how to help your puppy stay calm during the journey home.
10-Year Health
GUARANTEE
OUR PROMISE
A 10-Year Guarantee, Built on Prevention
Most breeder guarantees last 30 days to a year. Ours lasts 10 Year, because we believe the best way to solve a problem is to keep it from happening. Careful pairings, OFA-certified parents, and constant vet oversight are how we earn it.
Learn More About Our 10-Year Health Guarantee
FIRST WEEK AT HOME
Important Steps Protect Your Puppy
The first week matters most. Pilesgrove Pups asks every family to complete a few key steps that protect your puppy's health and keep your 10-year guarantee coverage active.
These aren't just checkboxes, each step is designed to give your puppy the best possible start and give you documented peace of mind if health questions come up later.
Enroll in major medical pet insurance
Enrolling before your puppy arrives keeps you eligible for the 10-year guarantee program from day one.
Schedule a vet exam within 7 days
A licensed veterinarian exam within seven days of receiving your puppy is required for guarantee coverage and recommended for your puppy's health.
Bring the health records to the vet
The complete documentation package from Pilesgrove Pups gives your vet everything needed to continue your puppy's care seamlessly.
Use the care guide for feeding and routine
Following the breed-specific care instructions during the first week helps your puppy adjust faster and builds healthy habits early.
Reach out with questions
The Pilesgrove Pups team and Doctor Pup resources are available when questions come up, and questions always come up in the first few weeks.
